Frequently Asked Questions

FAQ

Frequently Asked
Questions

Have Questions? We've Got Answers! Find clear, simple answers to common questions and see how we can help you with our customized solutions.

What Should I Know?

If you’ve missed payments for monthly bills or your current mortgage payments, don’t panic. We can help by working with lenders who are open to understanding your situation. As a result, restructuring your mortgage or payment plan to get you back on track.

Example:
The Challenge: John missed several mortgage payments due to temporary job loss and faced foreclosure.

What We Did: We worked with a lender who provided financing for John's mortgage to stop foreclosure.

The Outcome: John stayed in his home and got back on track with his payments.
Tax debt can make financing difficult, but we work with lenders who can pay off your CRA debt directly from the loan, helping you move forward with confidence.

Example:

The Challenge: Linda had unpaid CRA debt, which blocked her from refinancing her home.

What We Did: We worked with a lender who paid off the CRA debt from the new loan proceeds.

The Outcome: Linda cleared her CRA debt and successfully refinanced her home.
Life happens, and financial situations can change. We’ll adjust your application to reflect your new circumstances and find a lender who will conform to your situation.

Example:

The Challenge: Jessica started the mortgage process with full-time income, but later switched to part-time work, so her mortgage was not approved.

What We Did: We found a lender willing to adjust her application to reflect her new income and still provide the amount of funds she needed.

The Outcome: Jessica successfully closed on her home in time.
If your bank couldn’t approve your loan, we can still help. We work with lenders who may have more flexible approval criteria, focusing on your overall financial picture.

Example:

The Challenge: Rachel’s bank denied her mortgage approval last minute due to her credit score dropping.

What We Did: We worked with an alternative lender with more flexible criteria.

The Outcome: Rachel secured short term financing and closed on her home. We were then able to move her back to her preferred bank once her credit score recovered.
If something changes, which affects your financing and places your deposit at risk, we’ll reassess your situation and work with a lender who fits your new situation and timeline to ensure your presale purchase goes through.

Example:

The Challenge: Sarah was pre-approved for the maximum amount of funds she qualified for her investment, a presale apartment purchase. Due to a family emergency, she used up some of her down payment. So she needed more funds to complete.

What We Did: We worked with an alternative lender to provide more funds than she had originally qualified for to enable her purchase.

The Outcome: Sarah completed her investment presale apartment purchase on time.
Pineapple Canada Lending House (PCLH) is here to help you achieve your financial and homeownership goals. With over 20 years of experience serving British Columbia, we have built our reputation on providing our clients exceptional customer service and access to a wide range of products and services.

Three is a specialized department of PCLH, dedicated to handling emergency financial solutions and last-minute mortgage needs. Whether you're facing a time-sensitive situation or unexpected financial challenges, Three is here to provide quick, effective support, backed by the expertise of the PCLH network.

As one, we use advanced AI technology, CRM systems, and data analytics to ensure you receive the best possible service, while our brokers are empowered to work efficiently for you. Our dedicated team will help you every step of the way, whether you are a first-time homebuyer or a seasoned investor, we have the knowledge and expertise to help you find the right mortgage solution.

We are your partner in the journey to financial success. Our new flavour of mortgage brokering is here to ensure that everyone has the opportunity to reach their goals and achieve their dreams.
Three is a specialized department within Pineapple Canada Lending House that focuses on providing fast and effective emergency financial solutions. When time is critical, such as during urgent closing deadlines or unexpected financial setbacks, we are here to help.

What makes Three different is our ability to act quickly and flexibly. Unlike other brokerages, we use our own data collected through our collaborations with developers and real estate agencies. This allows us to streamline the process and minimize third-party delays, making your mortgage journey as smooth as possible.

Our approach is also highly collaborative. We bring together brokers, underwriters, appraisers, and legal experts to ensure all aspects of your financing are handled efficiently. This teamwork helps us deliver fast, reliable solutions, even when time is tight. Our goal is to get you the financing you need without unnecessary delays, so you can move forward with confidence.

Who Can Qualify?

Yes, even if your credit has been damaged, there are lenders who focus mainly on your income, down payment, and property value. We specialize in understanding your situation to work with our lenders to help you get approved.

Example:

The Challenge: Amrit’s credit score below 500 made it difficult to secure financing.

What We Did: We advocated her case with a lender who looked at her income and down payment.

The Outcome: Amrit got approved for her mortgage and became a homeowner.
Yes, new debts in collections don’t have to stop you from getting financing. We work with lenders who will use a common sense approach to assess based on your overall financial situation.

Example:

The Challenge: Mike had recent bills in collections after a hardship, making it hard to get financing.

What We Did: We worked with a lender to provide more funds to Mike for his purchase, while requiring less downpayment; enabling Mike to use his funds to clear the collections.

The Outcome: Mike secured financing for his purchase and was able to manage his collections.
Yes, we work with lenders who specialize in helping self-employed individuals. These lenders use a more understanding approach for business owners to approve financing.

Example:

The Challenge: Melissa, a self-employed designer, struggled to verify her income for a traditional mortgage.

What We Did: We worked with a lender that accepted her business bank statements alone to assess her income.

The Outcome: Melissa secured financing on favourable terms.
If your loan was declined, we can step in. We work with lenders who can provide flexible financing, even after a pre-approval falls through.

Example:

The Challenge: Tim was initially approved by his bank for a presale apartment, but his loan was later declined due to factors which were overlooked during the pre-approval process.

What We Did: We stepped in and found lender who was able to accommodate and approve Tim’s financing needs.

The Outcome: Tim was provided with the funds he needed within 2 days.

Costs & Fees

We’re fully transparent with fees. You will receive a clear breakdown of any costs before you proceed with any financing solutions, so there won’t be any surprises.
No, we pride ourselves on being transparent. All fees and any other relevant costs of the mortgage process will be explained upfront, so you’ll know exactly what to expect before moving forward.

Our Solutions

Our solutions are loans from non-traditional lenders that focus on different aspects of your profile such as your income(s), overall lifestyle, character, or existing property’s equity. They’re a great option for flexibility, or if traditional lenders have turned you down.

Example:

The Challenge: David, a contractor, had been turned down by traditional lenders due to a labour dispute that affected his income.

What We Did: Our lender focused on his property’s equity instead of just his income.

The Outcome: David secured the funds he needed despite his hard times.
Private mortgages are usually short-term loans from reputable non-traditional lenders that focus on your property’s equity. They often offer very flexible terms and faster approvals than traditional mortgages.

Example:

The Challenge: Craig needed funds quick to invest in his portfolio, but couldn’t qualify for traditional loans.

What We Did: We arranged a private mortgage based on Craig’s property equity to fund his investments.

The Outcome: Craig completed his investments at the right time and paid off his loan with a portion of his returns as planned.
Our solutions offer quick approvals, fast completions, flexible terms, and are ideal if you need short-term financing or have been turned down by traditional banks.

Example:

The Challenge: Paul needed fast financing within the week to close on an investment property.

What We Did: Our team coordinated with a private lender, last minute appraisers, and legal experts, to secure and complete a private mortgage with the exceptional speed and flexible terms he required.

The Outcome: Paul closed the deal on time and plans to refinance later.
Our solutions typically have higher interest rates, fees, and shorter terms.
However, they provide more flexibility, making them a good short-term solution to get you the funds you need to fulfill your purpose.

We offer the most competitive rates, fees, and terms in Canada for non-traditional mortgage solutions;
and with experience, we do it for you faster.

Example:

The Challenge: Samantha who had just started a new job found her dream home but she was denied financing as she was still in her probation period.

What We Did: We secured a private mortgage for 6 months to enable her to not miss out on her dream home.

The Outcome: Samantha purchased her home and we refinanced with her preferred bank after 6 months.

Additional Services

We help finance a wide range of properties specializing in residential, commercial, and agricultural properties. These include primary residences, investment properties, vacation homes, new construction projects, development properties, farms and warehouses. Our commercial experts specialize in commercial projects $15m-$150m+. We’ll customize the right financing for your specific property type.
Beyond Three's emergency financing, Pineapple Canada Lending House offers a wide range of financial solutions to meet your needs, including but not limited to:

Personal Loans

First-Time Home Buyers Education and Financing

Renovation Financing

Investment Properties

Pre-Approval

Debt Consolidation

Refinancing

Mortgage Renewal or Switch

New to Canada Financing

Financing for Self-Employed Individuals

Vacation Homes and Properties

Other services include New Construction Financing, Commercial Mortgages, Agricultural Land Mortgages, and Subdivision Financing. We are committed to helping you achieve your financial goals.

Click on any of the links above to learn more about how we can support your journey, or feel free to reach out to us directly for more personalized solutions.

Timelines & Approvals

Rates vary depending on your financial profile and the type of financing you need. We always aim to secure the most competitive rates for our clients.
Requirements depend on the lender and type of loan, but factors like character, income, property value, and equity in any existing properties are primary considerations. We work with flexible lenders who can accommodate different situations.
Our process is simple, fast, and supportive:

Consultation: We start with a consultation to understand your needs and assess the urgency of the situation. At this stage, depending on the amount of application information available. We will assess your situation as described to determine if it is something we are equipped to assist with, and work with you to explore possible solutions.

Application: You complete a straightforward mortgage application online or through a licensed expert at Pineapple Canada Lending House. We may ask for some additional details to get the full picture of your overall situation; this is to ensure we have what we need to assess and advocate your case.

Assessment: Our experts review your information and work with the parties involved such as appraisers, and lenders to find the best solutions. If more information or documents are needed, we’ll reach out.

Commitment: Once we have worked out a solution, we will secure a commitment from the lender. This means that the lender is ready to provide the mortgage funds for your specific purpose.

Completion: We guide you through the approval paperwork, keeping in contact to ensure everything is on track. Our team coordinates with the legal experts involved to accommodate your timeline and finalize the funding process, ensuring everything is completed smoothly, right through to you receiving your funds.

Note: We keep the process clear, efficient, and responsive, ensuring you are informed and supported from start to finish.
Timelines vary, but we specialize in fast approvals—especially with private lenders. In some cases, 48 hours from a completed application to cash in your bank account.